Healthcare Industry

The digital experience platform provides users with a multitude of interactive capabilities. This engulfs patients checking their own health information by navigating through a website and doctors and other healthcare staff utilizing portals and applications to update and check information. Apart from them, maintenance and administrative use will take place on the back-end.

The main point is to make all aspects of the platform easy to use for everyone. It’s also vital to ensure a complete experience.


When implementing a DXP, a hospital/clinic will be able to enhance a wide range of different areas of the digital experience. These platforms offer a sizable level of control over the various elements that are affiliated in the hospital’s online presence.


The architecture is deemed to be the technical foundation of a platform. By coming up with new tools and connecting existing applications to the DXP, a hospital/clinic can garner a greater degree of control over patient and staff data. 

Digital experience platforms can bring out astounding outcomes in the Healthcare Industry. However, they have to be designed and implemented proficiently, which can be problematic in hospitals that are still relying on legacy systems. But it can be done well in an exceptional manner.

Although legacy software in the medical environment might have been a good investment back in the day, these outdated systems are doing more harm than good nowadays and it is very much evident also.

Why Software is Important in Healthcare?

 Improving the Patient Experience 

Digital innovation facilitates healthcare businesses save enough time and money. It also slashes human error. However, there’s much more to it than what is mentioned

As per the recent study, 68% of millennial and younger patients are interested in being able to review their medical histories digitally. 

But what are the fringe benefits of a modernized approach to healthcare software? Here are a few:

  • Staying up-to-date with the current innovation and technological developments.

  • Better patient experience.

  • Time-saving and breezy check-ins, fill-in procedures, and payment.

  • Improved staff effectiveness = reduced waiting time.

  • Electronic Health Records (EHR).

  • An advanced medical billing system that accelerates the revenue flow.

To sum up, a robust digital infrastructure should be able to distribute and proffer personalized healthcare on-demand, in real-time for animproved patient experience.

So what is holding back organizations from integrating all these digital healthcare services? Yeah….you guessed it right. 

  • It’s legacy software.

The Problem with Legacy Software in Healthcare:

In the healthcare industry, legacy software is an outdated clinical software that is still prevalent. The term “legacy” adverts to the code that has been passed down from previous developers.  Finally, legacy software is much difficult to upgrade and needs replacing with a newer, and also more capable system. 

As a matter of fact, Legacy software solutions don’t meet the needs of the organization anymore. They don’t exchange data with other systems and often require software patches just to keep them running/active   

Silos in Healthcare:

Although legacy systems can be considered robust in their terms, when it comes to modern functionality and connectivity, they simply fail to deliver the goods. Legacy systems presumably operate in “silos” that carries limitations for both patients and providers.

Data silos reduce cost-efficiency, have an impact on the quality of care, and lead to duplication of services. 

High Maintenance Costs:

You can retrain developers on how the legacy systems work, but that just adds to the operating costs in a mammoth way.

One solution is to rewrite the legacy code. Even though this is a reasonable idea, it has two big downsides: 

  • Cost: Rewriting can trap a significant amount of time and resources that can be better spent elsewhere.
  • Risk: With the evolution of software functionalities, special use cases might have been added without any documentation. This means they can easily be missed out during rewriting, which ultimately ends up in faulty code. 
  • Discord with New Digital Technologies 

To keep abreast with the current trends, organizations may have to upgrade their systems considerably. Digital Technologies with the latest features should be utilized. But, most of the organizations found out that their legacy software does not lend a helping hand to the add-on.

The question naturally arises: “How is it feasible to communicate with patients on different channels if you’re stuck with a legacy system?”

Let’s take into consideration- chat bots, for example. These AI-powered digital assistants are invaluable for endowing seamless customer service in many industries, and in particular- the Healthcare Industry.

Healthcare Digital Transformation Trends: 

Moving off Legacy Software:

Replacing legacy healthcare software with a well-made digital hub allows healthcare providers to integrate databases, patient-doctor communication, virtual tech, and also the latest security solutions. 

Integration of these digital services is the vital part to retain a competitive edge in one of the fastest-growing industries in the world.

A solution — digital healthcare:

A capable digital health platform can provide quicker access to healthcare services, while also enhancing the quality of care. 

Such an ultra-modern digitization platform can reduce healthcare professionals’ administrative roles, freeing up more time for actual patient contact and monitoring on a large scale.

Prevention Before Admission- Reducing Hospital Re-admissions:

Digital healthcare technologies are also in the forefront in terms of the idea of self-care for patients. Through regular monitoring and tracking of symptoms, comprehensive healthcare software can facilitate patients to self-manage their health conditions. 

Telemedicine Solutions also significantly reduce re-admissions, which saves healthcare providers millions of dollars and also saves staff enough time for handling urgent patients. 

Follow-up Reminders:

Whether it’s patients recovering from surgery or those managing chronic illnesses, follow-up care is pivotal in ensuring that they don’t succumb to relapse and avoid re-admissions. 

Summing Up:

DXP and Healthcare industry have become inseparable as the Legacy Software is not able to deliver the goods. 

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